Redo Nutrition, LLC strives to ensure a clear understanding of your financial responsibility with respect to the services we provide. These policies apply to all services.
Credit card must be on file in order to book any appointments, other than the initial discovery call.
Insurance: Redo Nutrition, LLC is currently in-network with some insurances and will file to your insurance, if they are in-network.
In-Network: Redo Nutrition, LLC is in network with Cigna PPO and OAP plans, United Healthcare, and Humana. Insurance will be filed at no charge if you are in-network. Understand that being “in-network” is still not a guarantee of coverage. Your individual policy may or may not have nutrition coverage. You are encouraged to contact your insurance to verify coverage.
Out-of-Network: Payment for visit/services is required at time of service if your insurance is out-of-network. We are not currently filing to out-of-network insurances… However, after your payment has been received/processed, we can provide you with a superbill if you request it. (A superbill is a type of receipt with billing codes that you can submit to your insurance. You might get your visit covered, at which point your insurance would reimburse you directly. Insurance coverage is in no way guaranteed).
Medicare: Redo Nutrition, LLC is not a Medicare provider, however, we request that you disclose if you are under Medicare, as Medicare requires we provide you with an ABN form. This form is a disclosure form that makes you aware of your costs and that Medicare does not cover it. Note, that you can still utilize our services, but you must acknowledge via a signed ABN form that your visit is out of pocket, and not covered by Medicare. Redo Nutrition, LLC will keep this form for our records, and a form will also be made available to you.
Payments: We accept all major credit & debit cards. Cash and checks are not accepted.
You will be required to provide credit or debit card information in order to book any appointment other than a Discovery Call. All packages must be paid for in full or via payment plan, as specified in the package description. Unless already paid for as part of a package, all visits require payment at time of service.
HSA cards are acceptable for visits, packages, and testing. However, a regular (non-HSA) card is required to be on file, in case no-show fees, late cancellation fees, or late reschedule fees are incurred, or in case your HSA or FSA card has insufficient funds.
If you are using insurance, a credit or debit card is still required to be on file for copays (if necessary) and for remaining balances after insurance is filed (if necessary). If the remaining balance is $100 or less after a visit has been filed to insurance, your card will be charged without a notification. However, if you have a balance greater than $100 after your insurance has processed the claim, you will be notified before your card is charged.
The credit or debit card on file may also be charged for cancellation or no-show fees (more below). Yes, even if we are filing to insurance, this must card be on file. Your information will be stored in a secure system/website (Square) and will not be kept/stored outside of this safe system. If you want to use HSA or FSA card on file, you must also have a regular card on file (credit or debit is fine), as HSA/FSA cards can run out of funds, and fees are charged to regular (non-HSA, non-FSA) cards.
As of June 1, 2023, the self-pay rate is $180/hr. Various package options are also available which offer discounts when visits are bundled together and purchased in advance as a package. Payment plans are available for packages only, as specified in the package description. Redo Nutrition, LLC reserves the right to send accounts to collections for balances not paid after receipt of two invoices for the same bill, if a credit card is denied or unable to be processed.
Outstanding balances: In the event that your account is placed for collection, a collection fee will be added to your account, along with any attorney fees and/or court costs that may be necessary for recovery of the outstanding balance. In the event of an NSF check or inability to process a credit or debit card, a $30 NSF charge may be added to the balance due.
Cancellation Fee: Your credit card on file will be charged if you do not cancel or reschedule your appointment within 48 hours of your scheduled visit (two business days). For example, if an appointment is scheduled for 10:30am on a Monday, this visit would need to be cancelled or rescheduled by the prior Thursday by 10:29am. Proper notification allows the provider to see another patient who needs to be cared for that day. Your card on file will be charged $90 if you cancel or reschedule your appointment within 2 business days of all regular scheduled appointments. Note that this fee applies regardless of the reason for the changed appointment, even if it was an emergency. If you fail to reschedule a visit and only notify the provider at the time of your visit, you will be charged the full no-show fee (see below). If you fail to reschedule within 2 days of scheduled visit for 2 visits, you may be dismissed as a client.
No-Show Fee: If you fail to give notice of cancellation, and do not “show” for your appointment, you will be charged for the amount of time that was booked. This amount is provided in your booking information. For example, for initial visits, the charge is $270, for follow up visits $180, and for shortened-follow up visits, $90. The same applies to clinician consults, where the charge would be $80 for a 30-minute slot. After one no-show, you have grace to reschedule. But if you no-show more than once, you may be dismissed as a client. If you have purchased a package and have visits remaining on that package, this will be deducted from your package. However, any repeat no-shows after the first one, will be charged as a separate charge, as noted above. It is up to YOU to know your appointment time. You are sent reminder emails, as well as initial appointment booking email. If you no-show because you misunderstood the time, you will still be charged the fee.
Lab review time: We bill for time spent reviewing test results and implementing test results into a potential plan. The time varies, depending on the complexity of the test. In the spirit of transparency, this price will be presented at the time a test is recommended, in addition to the price of the test itself, before you choose to purchase any testing. It will be at the rate of $180/hr.
Packages & Superbills: You can use HSA & FSA cards for packages, and a detailed receipt can be provided if you request it. This will be provided once & will not be modified if insurance requests more information. Packages do not fit the criteria for superbills, therefore, superbills will not be provided for package purchases. All package purchases are non-refundable.